Help Centre
Common questions, answered.
Who can play at Lethbridge Casino?
You must be 19 or older to play. We welcome players across Canada and complete KYC and geolocation checks before any deposit.
Is Lethbridge Casino regulated?
We operate in line with Canadian regulation and are regulated in the provinces that require it. Our random number generators are tested by eCOGRA / GLI.
How do I see the welcome offer?
Offer details appear once you sign in or register. Full terms are shown before you opt in, so you can decide with all the facts.
How can I deposit, and what is the minimum?
The minimum deposit is C$10. Choose Interac e-Transfer, Visa, Mastercard, Apple Pay, Online Banking / Trustly, MuchBetter, Payz (ecoPayz), Flexepin or bank wire.
How fast are withdrawals?
Most methods pay out within 1 to 4 hours, and bank wire takes up to 12 hours. The minimum withdrawal is C$20 and the maximum is C$10,000 per day.
Do you charge fees?
No. We charge no casino fees on deposits or withdrawals. You can withdraw with Interac e-Transfer, Apple Pay, Online Banking / Trustly, MuchBetter or bank wire.
How do I contact support?
Email support@lethbridgecasino.app, help@lethbridgecasino.app or mail@lethbridgecasino.app. All three reach the same team, and we usually reply within 24 hours.
What tools help me stay in control?
Set deposit, wager and stake limits, add reality checks, take a break from 24 hours to 6 weeks, or self-exclude. Limit decreases apply instantly, while increases take 24 hours.
Still stuck? Email us and we will help.