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Terms & Conditions

These Terms and Conditions set out the agreement between you and Lethbridge Casino whenever you visit our website, open an account or play any of our games. We are based in Lethbridge, Alberta, and we wrote these terms to be clear and fair. Please read them carefully, together with our Privacy Policy, Cookie Policy, Bonus Terms, Responsible Play page, KYC and AML Policy and Underage Gambling Policy. These documents form part of these terms.

1. Acceptance of These Terms

When you register an account, tick the acceptance box or use any part of our service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, please do not register or use the site. Continued use after we publish an update means you accept the revised terms.

2. Who Can Play

Our service is open only to people who meet all of the following conditions:

  • You are at least 19 years of age. This applies even if a lower age is permitted where you live.
  • You live in Canada, in a province or territory where online casino play is lawful and where we are permitted to offer our service. In provinces that require regulation, we operate in line with that regulation, and we may restrict access where local rules require it.
  • You are acting for yourself and not on behalf of another person.
  • You are not self-excluded from gambling, either with us or through a programme that applies to you.
  • You are not an employee of Lethbridge Casino, or a close relative of an employee, where this would create a conflict of interest.

We use KYC and geolocation checks before any deposit to confirm your age, identity and location. Accessing the site from a location where we do not offer our service, or using tools to hide your true location, is not permitted.

3. Registering Your Account

To play for real money you must create an account using accurate, complete and current details, including your legal name, date of birth, residential address and email address. You must keep these details up to date.

  • One account only. Each person, household address, email address, payment method and device may hold one account. Duplicate accounts will be closed, and any bonuses or winnings obtained through them may be voided.
  • Security. You are responsible for keeping your login details private. Activity carried out through your account is treated as yours unless you told us beforehand that your account may have been compromised.
  • Verification. We may ask you for documents at any time, as described in our KYC and AML Policy. Until checks are complete, some features, including deposits and withdrawals, may be limited.

4. Deposits

All accounts are held and all transactions are processed in Canadian dollars (CAD). The minimum deposit is C$10. You can deposit with the following methods:

  • Interac e-Transfer
  • Visa
  • Mastercard
  • Apple Pay
  • Online Banking / Trustly
  • MuchBetter
  • Payz (ecoPayz)
  • Flexepin
  • Bank Wire / Transfer

You may only use payment methods registered in your own name. We do not charge casino fees on deposits, although your bank or payment provider may apply its own charges. Deposits must not come from criminal activity, and we may ask about the source of your funds.

5. Withdrawals

You can request a withdrawal of your available real-money balance once your account is verified. The following rules apply:

  • The minimum withdrawal is C$20.
  • The maximum withdrawal is C$10,000 per day.
  • Withdrawal methods are Interac e-Transfer, Apple Pay, Online Banking / Trustly, MuchBetter and Bank Wire / Transfer.
  • Most withdrawals are processed within 1 to 4 hours once approved. Bank wire withdrawals may take up to 12 hours.
  • We do not charge casino fees on withdrawals.
  • Where possible, we return funds to the same method used to deposit. If that method does not support withdrawals, we will pay out through another method in your name.

We may delay a withdrawal while we complete verification, review account activity or investigate a possible breach of these terms. We will keep you informed by email while this happens.

6. Bonuses and Promotions

Bonuses, free spins and other promotions are optional and come with their own conditions. These are set out in our Bonus Terms and in the specific terms shown with each offer. If a promotion's specific terms conflict with the general Bonus Terms, the specific terms apply to that promotion.

7. Games, RNG and Live Dealer Play

Each game has its own rules and paytable, which you can open from inside the game. Please read them before you play.

  • Random number generation. Our slots and digital table games use random number generators so that every result is independent and unpredictable. Game outcomes are tested by independent laboratories such as eCOGRA and GLI.
  • Live games. Live dealer games are streamed from a studio, and outcomes are decided by physical cards, wheels or dice. If a stream is interrupted, the round is settled according to the rules of that game.
  • Malfunctions. A malfunction voids all affected plays and payouts. If a technical error, software fault or connection failure affects a game, we may void the affected rounds and return the stakes. Where a game shows a win that it did not actually produce under its published rules, that win will not be paid.
  • Records. Our server records are the final authority on game results and account balances.

8. Fair Play and Prohibited Conduct

We want every player to have an honest experience. The following are not permitted:

  • Using bots, scripts or any automated software to play.
  • Colluding with other players, or sharing information to gain an unfair advantage in live or multiplayer games.
  • Exploiting software faults, errors or weaknesses in our systems or games.
  • Opening multiple accounts, or using another person's identity or payment method.
  • Abusing bonuses, including the patterns described in our Bonus Terms.
  • Using our service for money laundering, fraud or any other unlawful purpose.
  • Charging back or reversing a deposit after you have used the funds to play.
  • Offensive, threatening or abusive behaviour towards our staff, dealers or other players.

If we have reasonable grounds to believe that you have broken these rules, we may suspend or close your account, void affected bets and winnings, and report the matter to the relevant authorities where required.

9. Closing or Suspending an Account

You may close your account at any time by emailing us. If you are concerned about your gambling, please consider our responsible play tools, including take a break and self-exclusion. We may suspend or close an account where we are required to by law, where these terms have been broken, or where we have concerns about your wellbeing. When we close an account for reasons other than a breach of these terms, we will pay out your verified real-money balance.

10. Intellectual Property

All content on our site, including logos, text, graphics, software, designs and the Lethbridge Casino name, belongs to us or to our licensors and game providers. You may use the site for personal, non-commercial entertainment only. You may not copy, reproduce, modify, distribute or create works based on any of this content without our written permission.

11. Limitation of Liability

We provide our service on an as-available basis and cannot promise that the site will always be free of interruption or error. To the extent permitted by law:

  • We are not responsible for losses caused by your internet connection, device, third-party payment services or events outside our reasonable control.
  • We are not liable for indirect or consequential losses, including loss of profit, data or opportunity.
  • Our total liability to you for any claim relating to the service is limited to the amount of the relevant stake or deposit.

Nothing in these terms limits any liability that cannot be limited under applicable Canadian law, or affects your statutory rights as a consumer.

12. Complaints and Dispute Resolution

If something goes wrong, we want to hear about it and fix it. To make a complaint:

  • Email support@lethbridgecasino.app with your username, the date and time of the issue, and a clear description of what happened. Screenshots help.
  • We will confirm receipt and aim to give you a full response as quickly as we can. Complex matters may require more time, and we will keep you updated.
  • If you are not satisfied with the first response, reply and ask for the matter to be escalated. A senior member of our team will review it independently.
  • If the matter is still unresolved, you may pursue it through the dispute resolution process available under the rules of the province where you reside.

13. Changes to These Terms

We may update these terms to reflect changes in law, regulation, our services or our business practices. We will post the updated version on this page. Where a change is significant, we will tell you by email or by a notice when you next log in. If you do not accept the changes, you may stop using the service and close your account.

14. Governing Law

These terms are governed by the laws of Canada that apply, and by the laws of the province or territory in which you reside where those laws apply to your use of our service. Any dispute will be dealt with by the courts or dispute resolution bodies that have jurisdiction under those laws.

15. Contact Us

We support players by email only. You can reach us at:

  • support@lethbridgecasino.app for account, payment and game questions
  • help@lethbridgecasino.app for responsible play support
  • mail@lethbridgecasino.app for general and legal enquiries