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Privacy Policy

Your personal information matters to us. This Privacy Policy explains what information Lethbridge Casino collects, why we collect it, how we protect it and the choices you have. We handle personal information in line with applicable Canadian privacy law, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial private-sector privacy legislation such as Alberta's Personal Information Protection Act where it applies.

1. Information We Collect

We only collect information we need to run a safe, lawful and enjoyable service. This includes:

  • Identity and contact details: your name, date of birth, residential address, email address and username.
  • Verification records: copies of identity documents, proof of address and, where required, information about the source of your funds.
  • Financial information: deposit and withdrawal history, payment method details and transaction references. Full card numbers are handled by our payment processors.
  • Gameplay data: games played, bets, wins, losses, session times and bonus activity.
  • Technical data: IP address, device type, browser, operating system and geolocation data used to confirm you are in a permitted location.
  • Communications: emails you send us and our replies.
  • Responsible play settings: limits, reality checks, breaks and self-exclusion choices.

2. Why We Collect It and How We Use It

We use your information to:

  • Create and manage your account.
  • Confirm that you are 19 or older and located where our service is permitted.
  • Process deposits and withdrawals in Canadian dollars.
  • Run our games and settle bets accurately.
  • Meet our anti-money laundering, fraud prevention and reporting obligations.
  • Support responsible play, including applying your limits and identifying signs of harm.
  • Answer your questions and handle complaints.
  • Improve our site, games and services.
  • Send you marketing, but only where you have agreed to receive it.

3. Our Legal Grounds

We rely on one or more of the following when we handle your information:

  • Consent: you agree to the collection and use of your information when you register, and you may give or withdraw consent for optional uses such as marketing.
  • Providing our service: we need certain information to open your account and let you play.
  • Legal and regulatory obligations: Canadian law requires us to verify identity, keep records and, in some cases, report transactions.
  • Reasonable business purposes: such as preventing fraud, securing our systems and improving our service, always in a way a reasonable person would consider appropriate.

4. Who We Share Your Information With

We do not sell your personal information. We share it only where necessary, with:

  • Payment providers that process deposits and withdrawals, such as Interac, card networks, Apple Pay, Trustly, MuchBetter, Payz and Flexepin, and our banking partners.
  • Identity verification and geolocation providers that help us confirm your age, identity and location.
  • Game providers that supply and run the games you play.
  • Service providers that host our systems, send emails, support analytics and help us run our business, all under written confidentiality obligations.
  • Testing bodies such as eCOGRA and GLI, where access to game data is needed to confirm fairness.
  • Authorities and regulators where the law requires it, including in connection with anti-money laundering reporting, or to protect our players and our service.

5. Cookies

We use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. Details about the types of cookies we use and how to control them are set out in our Cookie Policy.

6. How We Protect Your Information

We use administrative, technical and physical safeguards suited to the sensitivity of the information we hold. These include encrypted connections, secure data storage, role-based access for staff, regular security reviews and careful selection of service providers. No system is completely secure, so please keep your login details private and let us know right away if you suspect unauthorized access to your account.

7. How Long We Keep It

We keep personal information only for as long as we need it for the purposes described here, or for as long as the law requires. Anti-money laundering rules require us to keep identity and transaction records for a set period after an account is closed. Self-exclusion records are kept so that we can continue to honour your request. When information is no longer needed, we delete it or make it anonymous.

8. Your Rights

Subject to legal limits, you have the right to:

  • Access the personal information we hold about you.
  • Correction of information that is inaccurate or incomplete.
  • Deletion of information we no longer have a legal or business reason to keep.
  • Objection to certain uses of your information, including marketing.
  • Withdrawal of consent for optional uses, keeping in mind that some information is required to operate your account.
  • Complaint to the privacy commissioner with authority where you live if you are unhappy with how we handled your information.

To make a request, email mail@lethbridgecasino.app. We may need to confirm your identity before we respond.

9. Your Marketing Choices

We only send promotional messages if you have agreed to receive them. You can change your preferences at any time in your account settings, or by using the unsubscribe link in any marketing email. If you self-exclude or take a break, we stop sending you marketing for that period. Service messages about your account, security or our terms will still be sent.

10. Transfers Outside Your Province or Canada

Some of our service providers may store or process information in other provinces or outside Canada. When this happens, your information may be subject to the laws of that place. We use contracts and other safeguards to make sure your information receives a level of protection comparable to what it would receive in Canada.

11. Legal Age

Our service is only for people aged 19 and over. We do not knowingly collect information from anyone under 19. If we learn that we hold information about a minor, we close the account and handle the information as described in our Underage Gambling Policy.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, and we will tell you about significant changes by email or by notice on the site.

13. Contact Us

For privacy questions or requests, please email mail@lethbridgecasino.app. You can also contact support@lethbridgecasino.app for general account help.